Privacy Policy

This policy explains how Arclen Ventures (ABN 48 703 457 808) handles personal information collected through this website and in the course of our business dealings. We aim to handle personal information in a way that is consistent with the Australian Privacy Principles.

Information we collect

We collect only what we need to run the business. This may include:

• your name, business name, email address, phone number and any other details you include when you contact us
• business information that suppliers and partners provide, such as product, pricing and trading details
• basic technical information about visits to this website, such as browser type, pages viewed and approximate location, which may be recorded by our hosting provider

How we use it

• to respond to enquiries
• to assess, set up and manage supplier and partner relationships
• to operate, secure and improve this website
• to meet our legal and record-keeping obligations

We do not sell personal information.

Disclosure

We may share information with service providers who help us run the business, such as email, hosting and accounting providers, and where the law requires or permits it. Some of these providers may store information outside Australia.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Cookies

This website does not require an account and does not use advertising cookies. Our hosting provider may use essential cookies or similar technology needed to deliver the site.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing ops@arclenventures.com.au.

Complaints

If you have a concern about how we have handled your personal information, email ops@arclenventures.com.au and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.

Contact

Arclen Ventures, ABN 48 703 457 808, Australia. Email: ops@arclenventures.com.au